Confirming your booking
Your travel consultant will inform you of the deposit or the final amount required to secure the holiday, and provide options for how to complete payment. If we are booking your flights as part of your holiday, then passport details are essential as we need these to confirm all flight tickets.
Once your confirmation receipt has been sent, you may not be able to make any changes without potentially incurring additional charges.
Acknowledgment of your booking
Once your booking has been confirmed, we will issue a confirmation voucher. Your holiday reservation is only confirmed once you have received confirmation from Metta Voyage via email. On receiving your receipt, if you have any queries about your holiday please contact us via phone or email. Subject to availability and receipt of all payments, we will book your holiday, process the payment (full balance payment if booking within 45 days of departure) and send a receipt confirmation. If for whatever reason, we are unable to book your holiday exactly as quoted (due to availability or other issues), we will discuss other options and provide a revised quote. If we are unable to provide a suitable alternative, your initial payment will be refunded in full.
Final balance payment
45 days before your holiday departure, the final balance is due. This is subject to exchange rates at the time of final payment and will be re-calculated at the time of payment.
Your booking vouchers will be sent 5 – 10 workings days from receipt of your confirmed booking via email. Depending on the airline, some flight vouchers are not issued until 2 to 4 weeks prior to departure. If your booking is very last minute you will receive all your vouchers within 1 to 2 days. If you would like them to be posted please state this at time of confirming your booking.